Frequently Asked Questions
Whether you’ve already applied and are holding an offer of a place on a course or you’re just thinking about your next step and contemplating College, you may have questions about the steps to take and what happens next. You’re not alone and we are here to help! Our Student Services Team is always on hand to offer advice and help answer queries. In addition, we’ve also compiled a list of common question and answers you may have at different points in your journey to starting on a full-time course in September. We hope you find these useful.
Got more questions? Can't find the answer you're looking for? Contact us
Our friendly Student Services team are here all summer to help, answer your questions, or support you if you’re struggling to enrol or unable to pay your fee.
Get in touch
Live Chat on our website: Click the livechat icon on your screen
Phone: 02920 250 250
FAQs for those who haven’t yet applied
I want to apply for a course starting this September, is it too late?
It’s not too late to apply for a course starting this September. We still have spaces remaining on full-time courses starting in September. Applying is easy and all online but if you need a little help check out our Application Zone on our Virtual Open Day pages here.
What happens when I apply?
Once you’ve applied, our Student Services Team will process your application and based on the information provided they’ll be in touch within 48 hours to progress your application to the next stage. If you have received Centre Determined Grades from your School or College then we can accept these as evidence that you meet the entry requirements for the course and can enrol you based on these. You don’t need to wait until August.
If you’ve applied but haven’t heard anything from us, please contact our Student Services Team on 02920 250 250 or via our Live Chat here on the website.
I didn’t get the grades I was hoping for; can I still apply?
Yes. You can still apply and we have lots of advice and guidance on hand too to point you in the right direction and will help find the right course for you, whatever your grades. Pop on to our Live Chat here on the website to speak to our friendly customer service team or call 02920 250 250 if you’re not sure of your options and need some advice.
FAQs for those holding an offer of a place on a course
I have been offered a place but have not received an email to enrol. What should I do?
Firstly check your emails for an email from Cardiff and Vale College entitled “It’s time to enrol”. Be sure to check your spam folder too. If you can’t find the email from us then our Student Services Team will be happy to help. Please contact them on 02920 250 250 or via online chat on our website.
I do not know my log-in details to enrol. How can I get these?
Your username is your student number which you will find at the top of your offer email or confirmation of application. And the password is the one you chose when you set up the account. If you have forgotten your password you can reset it by clicking 'reset password' and following the steps on screen. If you are still having problems please contact our Student Services Team who will be happy to help guide you through.
I have not met the grades I needed for my course, what should I do?
Firstly, don’t panic if your grades aren’t what you’d hoped for and don’t meet the entry requirements of your conditional offer. Upload all your evidence anyway and one of our Student Services Advisors will contact you to discuss the next step. You may still be able to enrol on your chosen course but if not, we’ll find an alternative course to meet your needs and offer lots of advice and guidance. Please contact them on 02920 250 250 or via online chat on our website
I have had some of my grades, but not all of them. What should I do?
Don’t worry, upload evidence as you have it and as soon as possible. We will hold your place until you have received your grades. If you have a concern or want to chat this through, contact our Student Services Team who will be happy to help. Please contact them on 02920 250 250 or via our online chat on the website.
My offer was unconditional, do I still need to upload any evidence?
If your offer was unconditional you don’t need to upload evidence but please follow the link for Step 1 of enrolment, check your details and upload your photo for your student ID. Our Student Services team will then send you details of the next step so that you can pay and enrol online.
I have completed Step 1 of enrolment and have followed the link I received to Step 2 but I am having trouble paying my enrolment fee/ I’m unable to pay my enrolment fee. What should I do?
If you’re unable to pay your enrolment fee our Student Services Team can help. Please contact them for guidance.
If you’re having problems trying to pay online please contact Student Services who will be able to assist. Please contact them on 02920 250 250 or via our online chat on the website.
What are Centre Determined Grades (CDGs)?
Centre Determined Grades (CDGs) are the grades given to you by your School or College this year (2021) for your GCSE results. All Schools and Colleges in Wales are providing provisional Centre Determined Grades in June with the opportunity to appeal before the confirmed grades are given to you in August. CAVC is accepting your June Centre Determined Grades for enrolment so you don’t need to wait until August.
I have finished School and am undecided and unsure of what to do next?
We have lots of advice and guidance on hand to help you find the right path for you. Contact our Student Services Team on 02920 250 250 or via our Live chat here on the website who can arrange and Advice and Guidance Session for you. We’re committed to ensuring we find the right programme for you to set you on the right track for our next steps after leaving school.
Can I resit my GCSEs at CAVC?
CAVC is committed to ensuring that everyone has the opportunity to improve their Maths and English.
Everyone studying a full-time course at CAVC is supported to further develop Maths and English skills as part of their course, whatever you are studying.
If you gained a D grade or higher in school or college, you can choose to re-sit your GCSE at CAVC. If you achieved lower, you can start a programme alongside your course to boost your skills to get there.
I was hoping to secure an Apprenticeship but I have not managed to do this. Can I still apply for a course at College?
Yes. It’s not too late to apply. We have lots of courses available for September 2021 start in a wide range of subjects. Browse or subjects online or contact us for more information.