ITIL 4 Foundation PLA

L3 Level 3

Part Time

Online

PLA: This course is free for employed adults eligible for a Personal Learning Account (PLA). To see if you could be eligible for a PLA go to www.cavc.ac.uk/PartTimeFunding - For a full list of PLA courses go to www.cavc.ac.uk/PLA

About this course

The ITIL® 4 Foundation course provides the latest information relating to the ITIL service management syllabus. The course thoroughly covers the new advances from the digital transformation the world has seen, commonly referred to as Industry 4.0. Individuals will study new business strategies and customer needs.

If you fit into any of the categories below, you are an ideal candidate for this course:

Any individuals looking to begin a career in IT service management
IT professionals that want to specialise in service management
Graduates of the ITIL Foundation qualification that wish to continue their study and learn new information
The course will help guide you carefully through the creation of a service management system.

This 2 day course runs regularly, delegates will arrange course start dates directly with the course provider once they have been approved for funding.

This FREE course is only available to adults that are eligible for a Personal Learning Account (PLA). Personal Learning Accounts, funded by the Welsh Government, are available to employed adults living in Wales that wish to develop skills to progress or change career.
Find out if you're eligible today.

What you will study

How ITIL builds upon and support Lean, Agile, DevOps, and other project and process management practices
The seven guiding principles of ITIL 4
ITIL service value system
The four dimensions of service management
The ITIL practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven

Teaching and assessment

This 2-day course is delivered online via a virtual classroom, mostly on weekdays (9:00am - 6:00pm).

You will need a PC/Laptop with microphone and camera.

Following 2 days of study, learners will book their own exams at a time to suit them.

Exam format: Multiple choice.

Number of questions: 40.

Duration: 60-minutes.

Pass mark: 26/40 (65%).

Open book: No.

Important points

The College welcomes contact with parents/guardians of students who are under 18.
Additional support is available for students with learning difficulties and disabilities.
Cardiff and Vale College is committed to inclusion and values diversity. We are determined to promote equality of opportunity and to treat everyone fairly and with respect.
Cardiff and Vale College reserves the right to make changes to this course without prior notice.
Course fees are subject to change. Your fee will be confirmed prior to enrolment.
All courses are accurate at the time of upload or print.
Courses can only run if there are sufficient numbers.
Please note, if you choose three or more course choices, then you may be referred for a careers appointment first. This does not apply to A Level or GCSE choices.

Key information

Start date

Time of day

Day Time

Part Time

1 hours per week

Location

Online

Maps & directions

Course code

PLAECAP01

Qualification

PeopleCert ITIL 4 Foundation (PLD)