Topics covered include:

• Principles of personal responsibilities and how to develop and evaluate own performance at work    
• Principles of working with and supervising others in a working environment 
• Principles of managing information and producing documents in a business environment 
• Supporting the customer service environment and delivery of effective customer service 
• Principles of providing and maintaining administrative services, various IT units

You will be taught using a mixture of short lectures, working with other students in pairs and groups, demonstrations and practical work to help you develop good analytical and supervisory skills.

5 GCSEs Grades A* - C including English Language and Maths or a relevant Level 2 qualification. Mature students without GCSEs will be considered if they have relevant work experience in administration or customer service.

Continuous assignments, practical assessments and online tests.

• The College welcomes contact with parents/guardians of students who are under 18.
• Additional support is available for students with learning difficulties and disabilities.
• Cardiff and Vale College is committed to inclusion and values diversity. We are determined to promote equality of opportunity and to treat everyone fairly and with respect.
• Cardiff and Vale College reserves the right to make changes to this course without prior notice.
• Course fees are subject to change. Your fee will be confirmed prior to enrolment.
• All courses are accurate at the time of upload or print.
• Courses can only run if there are sufficient numbers.
• Please note, if you choose three or more course choices, then you may be referred for a careers appointment first. This does not apply to A Level or GCSE choices.