Excellence in Customer Service
About this course
Transform your Customer Service skills and elevate your career!
Designed for aspiring professionals, this one-day programme will empower you with the skills and knowledge to exceed customer expectations, foster brand loyalty, and drive business success.
Stand out in the competitive landscape with our unique approach that combines practical techniques, real-world scenarios, and expert insights.
Click the subheadings below to find out more!
What you will study
Learners will familiarise themselves with the core principles of excellence in customer service using the universally accepted six pillars:
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Integrity
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Empathy
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Expectations
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Personalisation
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Time and Effort
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Resolution
These principles will be embedded throughout the day as we explore topics including; effective communication, problem solving, building relationships, handling difficult conversations and different personalities.
We will also look at complaints management by applying the Service Recovery Paradox, empowering you to take on complaints with confidence.
By the end of the day, you will have gained a holistic understanding of what it takes to be a customer service superstar!
Course fees
Administration Fee: £10.00
Course Fee: £40.00
Entry requirements
You are eligible for this course if you:
- are aged 19+
- are not in full time education
- can attend the entire session
Important points
- The College welcomes contact with parents/guardians of students who are under 18.
- Additional support is available for students with learning difficulties and disabilities.
- Cardiff and Vale College is committed to inclusion and values diversity. We are determined to promote equality of opportunity and to treat everyone fairly and with respect.
- Cardiff and Vale College reserves the right to make changes to this course without prior notice.
- Course fees are subject to change. Your fee will be confirmed prior to enrolment.
- All courses are accurate at the time of upload or print.
- Courses can only run if there are sufficient numbers.
- Please note, if you choose three or more course choices, then you may be referred for a careers appointment first. This does not apply to A Level or GCSE choices.
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Career prospects & further study
7%
Upon completion, you’ll be ready to pursue customer service roles or further study.