ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimisation of IT Services. This course is designed as an introduction that will enable delegates to address new service management challenges and utilise the potential of modern technology.
You must have access to a PC/Laptop to undertake this training.
This course runs 9am-5pm (approx.) online and is tutor led.
This FREE course is only available to adults that are eligible for a Personal Learning Account (PLA). Personal Learning Accounts, funded by the Welsh Government, are available to employed adults living in Wales that wish to develop skills to progress or change career.
Find out if you're eligible today.
This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The modules covered on this course and the topics they will include:
Introduction
Assessment Methods
Multiple Choice Questions. 60 Minute, Closed Book Exam
Delivery
2 Days
Monday – Tuesday.
Online virtual classroom